​RETURNS

We take tailoring seriously and strive to be exact with our measurements. Fabrics are cut and modified to each individual on the day of order, therefore we are unable to offer refunds. We offer full remakes for unwearable/unalterable clothing within 14 business days after receipt of your custom made clothing.

If you think you need a remake, email us at admin@commoncustom.com. We'll ask for pictures so we can see how your garments fit and we will work with you on correcting the issues.

Once your remake is processed, you'll need to send the unworn, unaltered, and undamaged original item back to us within 30 days of the approved remake application so that we can apply the proper credit to your account.

Please ensure that you include the original invoice along with your package.

Additionally, please note that customization options cannot be altered for remakes, unless there were specific errors in a customization option on the original garment.
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ALTERATIONS

If alterations are required, please email us at admin@commoncustom.com so that Common Custom can provide you with personalized details of how to get the exact fit you are looking for.

Alteration credits are available within 14 days of receiving your custom made product.

Please email us and we will send the Common Custom Clothiers Alterations Form (also see below for a link to a printable copy) to your local tailor and have him/her note the adjustments and include this with your alterations receipt for reimbursement.

DISCOUNT ALTERATION COSTS
  • $75 credit per two piece suit
  • $100 credit per three piece suit
  • $50 for jacket/blazer
  • $25 per slack/vest/shirt

​Please keep in mind:
  • Promotional or discounted clothing not included in alterations discount costs
  • A 30% discount will be applied to any alterations provided by Common Custom's partner tailor shops

*Remember to keep your receipt as you'll need a photo or a copy of it along with the alterations form to qualify for the alterations credit. Once you have your alterations form and receipt ready, please send us an email at admin@commoncustom.com. We'll process the credit and adjust your measurement profile so that we can perfect your fit on future orders.
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Alterations Form
File Size: 25 kb
File Type: pdf
Download File
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